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People Experience Solutions

Services

Advisory services for complex HR, payroll and workforce technology decisions.

PES supports organisations that need to understand current-state risk, define future-state requirements, select the right technology and implementation partners, and prepare the business for delivery.

Advisory across the lifecycle

Diagnose

  • Current State & Risk Review

Decide

  • Future State & Roadmap
  • Business Case Development
  • Requirements & RFP Support
  • Operating Model & Process Design

Deliver

  • Implementation Readiness
  • Program Governance & Delivery Assurance

The work is practical, evidence-based and designed to produce artefacts that executives, project teams, vendors and implementation partners can use.

Current State & Risk Review

A structured review of current systems, processes, data flows, integrations, controls, pain points, manual workarounds and compliance risks.

When you need it

Use this service when the organisation knows the current environment is not working, but the causes, risks and priorities are not yet clear enough to support a business case, RFP or implementation plan.

Typical outputs

  • Current-state assessment
  • Systems and integration map
  • Process and control observations
  • Risk and issue register
  • Pain point summary
  • Data quality observations
  • Prioritised recommendations

Future State & Roadmap

Definition of the target technology, process, data, integration, governance and operating model direction.

When you need it

Use this service when there is agreement that change is needed, but not enough clarity on the preferred future state, transition pathway or decision points.

Typical outputs

  • Future-state options
  • Target operating model
  • Roadmap
  • Decision papers
  • Dependency map
  • Transition principles
  • Executive recommendations

Business Case Development

Development of an investment case for HR, payroll, T&A, rostering or broader workforce systems change.

When you need it

Use this service when executive approval is required and the organisation needs to explain why investment is needed, what options exist, what risks are being addressed, and what benefits are realistic.

Typical outputs

  • Business case
  • Cost model
  • Benefits model
  • Risk-adjusted options analysis
  • Implementation assumptions
  • Executive pack
  • Funding recommendation

Requirements & RFP Support

Development of practical requirements, evaluation criteria, RFP/RFQ materials, demo scripts, vendor questions and scoring tools.

When you need it

Use this service when the organisation needs to go to market or evaluate vendors, but requirements are incomplete, poorly structured or not traceable to actual business needs.

Typical outputs

  • Requirements pack
  • RFP/RFQ documents
  • Evaluation criteria
  • Demo scripts
  • Vendor clarification questions
  • Scoring tools
  • Recommendation report

Operating Model & Process Design

Clarification of how work should be performed, owned and governed across HR, Payroll, IT, Finance, Operations and vendors.

When you need it

Use this service when system change will fail unless roles, responsibilities, governance, controls and process ownership are clarified.

Typical outputs

  • Process maps
  • Role and responsibility matrix
  • RACI
  • Governance model
  • Service interaction model
  • Control points
  • Operating model recommendations

Implementation Readiness

Preparation before configuration, build and implementation activity begins.

When you need it

Use this service when a project is about to move into design or delivery, but there is still ambiguity around scope, requirements, data, integrations, ownership, decisions or workshop readiness.

Typical outputs

  • Implementation readiness assessment
  • Design workshop preparation packs
  • Data and integration assumptions
  • Scope clarification
  • Decision log
  • Risk and dependency log
  • Readiness checklist

Program Governance & Delivery Assurance

Independent advisory support during implementation, focused on delivery risk, governance and scope alignment.

When you need it

Use this service when an implementation is complex, high-risk, politically sensitive or already showing signs of scope, quality, governance or delivery issues.

Typical outputs

  • Governance structure
  • Stage gate reviews
  • Steering committee inputs
  • Delivery risk reviews
  • Assurance reports
  • Issue escalation support
  • Benefits and readiness tracking

Engagement model

How services combine

PES services are designed to work at any point in the decision or delivery lifecycle. Organisations often engage PES for a single focused piece of work — a current-state review, a business case, an RFP — and then return for subsequent stages.

Light-touch advisory

Scoped, focused engagement for a specific decision, review or deliverable. Typical duration: a few weeks.

Sustained advisory support

Ongoing advisory across multiple phases of a complex transformation, procurement or implementation.

Related: How We Work · Project Examples

Have a complex HR, payroll or workforce systems issue?

Send a short note and we'll arrange a focused discussion about the problem, the decision you need to make, and the support that may be useful.

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